Frequently Asked Questions

Who is SeverneShop?

SeverneShop is an online store totally committed to Severne windsurf equipment and the customers who love the brand. We are the only retailer who actually stocks all the kit from sails to booms, deckplates to clothing.

We are not a part of Severne but a sister company of Quayside Windsurfers. We are the ONLY retailer in the world to offer a 3 year warranty on all new sails sold by us – Fully endorsed by Ben Severne.

How can I pay?

We take all major credit cards or PayPal payments. We cannot accept cheques. All online payments are taken securely through our WorldPay payment gateway.

How do you deliver items?

We deliver most items by carrier 5 day delivery. Smaller items are sent by post. Items ordered after 3pm do not qualify for next working day delivery.

Do you give free advice?

Of course, with Team QSW being closely associated with us we have their team riders who specialise in different brands right there to answer all manor of questions. Just call us on +44 (0)7515 553535 and we will steer you in the right direction. You can also catch up with the team around the country in the Team QSW race vehicle when they attend all major windsurfing events. Just introduce yourself as a SeverneShop customer and they will make you more than welcome.

Do you sell to beginners?

We are one of the largest sellers of kit to beginners. Call us on +44 (0)7515 553535 if you want any advice at ANY level.

Can I try the kit?

We are the only windsurf retailer to have 2 Demo Vans specifically equipped for you to try new kit ‘on the beach’. The vans carry over 16 boards and 12 sails for customers to try – the Team QSW vehicle even travels around to the windsurfing events to make it as easy as possible for you to speak to us. Our local Demo van is always loaded with great kit to try but always call us first to make sure we have the kit you want onboard.

What if I don’t get on with what I have bought?

From time to time our customers need to swap or change kit that doesn’t suit them. Only at SeverneShop we have a 10 day exchange policy – if you are not happy and the item is still packaged as it was when you received it, just return it to us and we can exchange it for another item of the same value or higher. If the item has been used then just call us and we can work something out between us.

When is the shop open?

SeverneShop is designed to be essentially online, but we are open for support 7 days a week, and if visiting us ideally call us so we can can have expert on hand to answer your questions.

What are your opening hours?

We have two sets of opening hours, our summer opening hours that becomes active during the British Summer Time, and our winter opening hours. These are listed below:

Summer Opening Hours (BST)
Mon – Wed : 9:00 am to 5:30 pm
Thu – Fri : 9:00 am to 7:00 pm
Sat : 9:00 am to 5:00 pm
Sun : 10:00 am to 4:00 pm
Bank Hols : 10:00 am to 4:00 pm
Easter Sunday : Closed

Winter Opening Hours
Mon – Fri : 9:00 am to 5:30 pm
Sat : 9:00 am to 5:00 pm
Sun : 11:00 am to 4:00 pm
Bank Hols : 11:00 am to 4:00 pm
Easter Sunday : Closed

How experienced are your staff?

Our Team Riders have over 55 years experience between them, so they know what they’re doing!