Terms & Conditions

SeverneShop is an independent retailer and not associated with Severne Sails in any way. All offers, warranties, deals, and returns must be directed to Severneshop Ltd and not Severne Sails.

Website maintenance

SeverneShop does its best to maintain the products on the website, but reserves the right to withdraw any product at any time from sale without notice.

Payments and Refunds

SeverneShop accept credit cards, debit cards, PayPal, cash and SeverneShop Gift Vouchers. We do not accept cheques in any form. With Paypal payments it is essential you follow the instructions on the PayPal website to ensure your order is processed properly. Failure to do this will result in your order not showing on our system and delays being incurred and we will accept no claims for late delivery in these cases. For payments over £1,500 made by credit card, a 2% charge will be made to cover our charges and will be charged at the management’s discretion.

Out of stock

In the event of a customer ordering a product previously sold, SeverneShop will not process the payment but cannot be held liable for compensation.


SeverneShop offer tutorials on our website for guidance only. We cannot be held liable for any injuries or losses incurred from watching our tutorials. We also offer direct phone advice from our team of riders who can advise you on what to buy. This advice is for guidance only and they cannot be held responsible for any advice given.


What should I do if I want to cancel my order?

If you would like to cancel your order, contact us directly via phone on 01803 470092 or by email at sales@severneshop.com as soon as you can after placing your order.

How can I track the delivery of returned orders?

Please use the tracking information provided by us to check the delivery status of your order.

Where do I send the goods I would like to return and what is the returns period?

Please send the returned order back to: SeverneShop, Unit B, Halwell Business Park, Totnes, Devon. TQ9 7LQ.

To receive a refund, unwanted items must be returned to us within 30 days of delivery or collection. We do not accept returns received outside of this 30-day window.

How will I be refunded?

The refund will be made back to the same card which you paid with.

What happens to my Pay Later statement if I return an item?

Only pay for what you keep. If you return part, or all of your order, Klarna will issue you with a new statement as soon as we process your return. If there is a delay in registering your return Klarna will issue a new payment due date for the items you have decided to keep.

I’ve received an invoice, but I don’t have my stuff.

You don’t have to pay for goods you haven’t received. Contact us directly via phone on 01803 470092 or by email at sales@severneshop.com

What happens if I make a return?

Only pay for what you keep. If you return some or all of your order, Klarna will issue you with a new statement as soon as we process your return. If you have an upcoming payment due date – sit back and relax. If there is a delay in the online store registering a return Klarna will issue a new payment due date for the stuff you decided to keep.

I have cancelled my order. How long will it take until I receive a refund?

Once the online store has registered your cancellation or return, the repayment will be processed in five to seven bank days. In the case of a return or cancellation of an order where you have not yet paid, no refund will be made.

How does Klarna handle refunds?

If you are using Slice it, your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores.

If you have paid for your order with a card, the refund will be made back to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.

Free UK mainland only delivery and shipping

We will send items out only once. If there is no one there to accept the parcel and the shipping company return the parcel to us, then the second shipping charge will be payable by the customer. If an item is returned for exchange, any further shipping costs will be charged to the customer. We will deliver the item after the second shipping charge has been paid for.

We offer free UK mainland only delivery on any product sold over £200.00. This offer is a 3-4 day delivery service administered by a third party. Boards are excluded from this offer to keep our prices as competitive as possible. New full price boards still have free delivery. We do not guarantee delivery within this period and cannot be held liable if the product takes longer up to a limit of 21 days.

The upgrade delivery service is administered by DPD/DX/DHL and any claims must be made against them regarding late delivery or damage.

We can deliver to addresses off the UK mainland but at an extra cost. Please refer to the item for the additional delivery cost or call our shop on +44 (0)1803 470092 for details. For international shipping please call our shop and we can quote on a ‘case by case’ basis.

Data Protection Act

SeverneShop operate within the Data Protection Act, and therefore will not pass on your details to any other party.

Cashback offer details

Our cashback offer only applies to selected products which will specifically say that it has a cashback attached to it. You will pay SeverneShop the online price plus delivery if applicable. We will then send you a cheque to the billing address for the cashback amount. Cheques will not be sent to any other address other than the billing address. Cashback offers are only open to customers who join our discount club by logging in and having a valid password. Duplicate cheques cannot be issued for any reason.


A receipt will always be required before any refund is made. For mail order and website sales a copy of the receipt must first be sent to SeverneShop for validation prior to the product being returned to us. We will then contact you to arrange the refund. We reserve the right to refuse a refund once the product has been returned to us. We will always explain how we came to our decision with you.

Items returned without fault will be credited with gift vouchers to the value paid minus any shipping costs.